Refund policy
Returns & Refunds
We hope you love your JoLisa order. If you’re not completely satisfied, we accept eligible returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Returned with all original components and accessories
For gift boxes, the box must be returned complete with all items included.
For hygiene reasons, opened or used personal items, including hair accessories and sleep accessories, cannot be returned unless they arrived damaged or defective.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card company to process the refund.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.
Contact Us
If you have any questions about a return or refund, please contact JoLisa through our store contact page.
With love,
JoLisa ♡